We are committed to ensuring that our customers achieve optimum utilization of the AnyDoc Software suite of products.

The primary job of the Technical Support unit is to help resellers and customers resolve issues with AnyDoc Software's products. One of Tech Support’s priorities is to be there when our resellers or customers need assistance: To that end, Tech Support has a toll-free number 1-888-4ANYDOC and a joint e-mail address. The operating hours of Technical Support 9 a.m. – 6 p.m. EST.

Tech Support confirms all e-mail and phone requests for assistance from resellers and customers within 15 minutes. Phone requests are assigned a higher priority than e-mailed requests since they typically concern more urgent problems. In both cases, Tech Support procedures require a formal acknowledgment of the request by Tech Support within one hour. All customer issues are tracked both by the customer’s name and the issue involved.

Currently, 80 percent of the issues are resolved in one contact. While the issue remains open, there will be frequent contact between the tech support engineer and the customer or reseller.

When the issue is resolved, the customer will receive an explanation of what caused the problem via e-mail or the phone. If a patch is needed to reconcile the issue, the AnyDoc Softwares’ Tech Support engineer involved will attach the patch to an e-mail or make available on the AnyDoc library to download.

Commitment: AnyDoc Software will be responsive to customer needs. We will continue to enhance the products and solutions based upon customer and reseller requests, market surveys and business opportunities.

Communication: AnyDoc Software provides various communication tools to keep the resellers and customers current with product information. AnyDoc Software acts as a clearing house for information among the user and reseller community. An on line Internet and dial-up system is maintained where customers can upload files, images, etc. and download new versions, release notes and other information.

Support: Toll-free support (1-888-4ANYDOC or 1-888-426-9362) direct to AnyDoc Software for U.S. and Canadian customers who are under a Warranty or Software Maintenance Agreement.

Training: AnyDoc Software provides training classes in Tampa, Florida. The training classes provide a thorough review of the products and include extensive hands-on workshops.

*Please remember that Tech Support is only available to customers who are under warranty or have current SMAs.