The Pain:  Exception document processing

Even companies with an automated document processing solution in place can occasionally experience pain. In particular, exception and seldom-seen documents are inconvenient and costly glitches in the automated environment.

Most automated solutions are designed for processing recurring document types, not those that arise infrequently. Therefore, companies must resort to more manual methods of processing, such as key-from-image, to capture the data off them.

The following exacerbates the pain of exception document processing:

• Cost: Processing exceptions documents using key-from-image is only 10% more effective than manual data entry from the document itself. By processing significant numbers of documents this way, companies lose much of the productivity they gained by automating. And lost productivity adds to the cost of document processing.

• Difficulty accessing the information needed to resolve: The sheer lack of accessible background data on an incoming exception document is another reason that processing them is particularly painful. Often, manual research is required to locate and match the document with the proper customer or vendor, to ensure the data gets entered correctly.

To effectively process exception documents, you need these capabilities:

• Automatic processing: With an advanced document and data capture solution, key-from-image processing is necessary only on the first unique instance of the document type. As operators capture data (with point-and-click simplicity), on-the-fly profiles are created for use in future instances, reducing operator interaction – and in some cases fully automating data capture – the next time around. Doing so recoups the productivity – and cost – of processing these document types.

• Database table lookups with instant access to information: By configuring a data capture solution with database table lookups to connect to your document management system, you can confirm and validate data already associated with an exception document. It can automatically retrieve and populate data elements, such as vendor ID, which may be missing from the document. Manual research becomes unnecessary.

Learn how a health insurance provider implemented an AnyDoc solution to process a form with more than 50 different versions.

AnyDoc Software has the products and solutions to eliminate the pain of processing your company’s exception documents.