The Pain:  Exception Document Processing

Even companies with an automated document processing solution in place can occasionally experience pain. In particular, exception and seldom-seen documents can be inconvenient and costly glitches in some automated environments.

Most automated solutions are designed for processing recurring document types, not those that arise infrequently, but often enough to cause bottlenecks or backlogs in the processing workflow. In these instances, companies sometimes resort to more manual methods of processing, such as key-from-image, to capture the data off them.

The following exacerbates the pain of exception document processing:

• Cost: Processing exception documents using key-from-image is only 10% more effective than manual data entry from the document itself. Processing documents this way is time-consuming and can cause backlogs in the processing workflow. And wasted time translates into increased labor costs.

• Manual Research: The sheer lack of accessible background data on an incoming exception document is another reason that processing them is particularly painful. Often, manual research is required to locate and match the document with the proper customer or vendor, to ensure the data is entered correctly.

To effectively process exception documents, you need these capabilities:

• Automatic Processing: With an advanced document and data capture solution, the first unique instance of a document type can be easily integrated into the workflow. As operators capture data with point-and-click simplicity, on-the-fly profiles are created for use in future instances, reducing operator interaction—and in some cases fully automating data capture—the next time around. Doing so recoups the productivity—and cost—of processing these document types.

• Database Lookups: By selecting a data capture solution with the ability to connect to your existing databases, you can confirm and validate data already associated with an exception document. It can automatically retrieve and populate data elements, such as vendor ID, which may be missing from the document. Manual research becomes unnecessary and redundant, tedious keystrokes are eliminated.

Watch Video Case Study: See how this document processing service bureau leverages OCR for AnyDoc® to process more than 10 million documents annually. Despite having countless incoming document types, including vehicle titles, tax forms, and more, they automatically handle their document volume with ease to provide quick, accurate data to their clients.

AnyDoc Software has the products and solutions to eliminate the pain of processing your company’s exception documents.